Effective Date: 04 February 2022
What are the main changes? The update does not change your game experience but is a result of some adjustments:
- we added information about Data Deletion,
2. Playing our games
3. Data Collection
We will collect and store any data that you provide to us, including when you create your account or a player profile while using our games.
3.1 Data about you that you give us directly
- first and last name
- e-mail address; or
- other information that helps us make sure it is you accessing your account or helps us improve our Services
You may also create a player profile in our game which other players can see and which may include the data like:
- profile photo (for example while connecting by Facebook)
- first and last name
- physical location data that you provide
- player ID that is created by us and used to identify your game account.
3.2 Information about your contacts
When you connect to our game by Facebook, we may also collect information that you provide to us about your Facebook Friends List, but be sure to ask their permission first.
3.3 Data generated using our games
When you use our games, we collect data about the ways in which you use and interact with our games, such as when and for how long you play, game features and other players you interact with, purchases you make, progress or levels you achieve, and other gameplay activities. We also collect crash data such as crash logs to diagnose issues in our games.
We may access in real-time, record, and/or store archives of these communications, comments, and other user-generated content on our servers to make use of them to protect the safety of our players; to protect our rights and property in connection with our Services; to conduct research; to operate, improve, personalize, and optimize our Services and our players’ experiences, including through the use of analytics; and to manage and deliver (tailored) advertising. Where required by law, we will seek your consent for this.
3.4 Payment data
We also collect data related to any purchases you make.
If you purchase in-game virtual currency, our third-party payment partners will collect the billing and financial information it needs to process your charges. This may include your postal address, e-mail address, and financial data. Our payment partners do not share your financial information, like credit card numbers, with us, but they may share non-financial data with us related to your purchases, like your name, and the items purchased.
3.5 Support correspondence
When you ask for help from our support team, we may collect and store the contact information you give them (generally, your name, e-mail address, player ID), data about your game play or your activity in a game. We will also store the communications you have with our support and any additional information in those communications in order to provide support and improve the Services. Please note that in many cases in order to identify you we will need a minimum amount of data (e.g., player ID). Without this information, we will not be able to provide support or answer to your data rights’ requests, so please be aware that we may contact you and request additional information in order to provide service.
When you contact us for support, the below information will be handled by our processors strictly in accordance with our instructions:
- game you are playing
- name or nickname
- e-mail address
- platform you are playing on
- problem description
- player ID or
- Facebook ID.
Our processors also automatically collect additional types of data, such as your IP address and data sent by your device to provide and improve their service. As a safeguard to protect your privacy, we arranged a data processing agreement with our support partners or joint sharing personal data agreements (where our partner is also a data controller of the personal data), where we ensure that your personal information is only used in accordance with our instructions and not for their own purposes or are used in accordance with the applicable law requirements or our contractual arrangements with our partners. In addition, your request is submitted via an encrypted connection and we apply the principle of data minimization to collect only such data that is actually required to best answer your support request. The content of your request will be stored as long as you are an active player of our game, so you can get a faster response in case you have a similar problem in the future. The purpose of using the service support partners is to answer the extensive number of user requests we receive. Our support processors help us to improve our customer service so that you can get a faster and helpful response.
3.6 Data about you from third-party partners
We collect some information from other entities, including social networks like Facebook, if you access our games through your accounts with those entities or you choose to connect your accounts with those companies to our games.
If you play our games through any third-party applications, including Facebook, Gametamin PTE. LTD. may receive certain data about you from the provider of the third-party application. The information we receive depends on our game you are playing, the third-party application, your privacy settings, and, if applicable, your friends’ privacy settings on that third-party application. For instance, we may collect and store some or all of the following information from the provider of the connected third-party application:
- first and last name,
- profile picture,
- your user ID (Facebook ID), which may be linked to publicly-available information (public profile) like your name and profile photo,
- your friends list and other public data,
- e-mail address you provided to that third-party application,
- physical location and that of the devices you use to access our Services,
- other publicly-available data on the third-party application,
- any other information that you or the provider of the third-party application share with us.
4. Use of data and legal grounds for processing
We use your data to provide, personalize, maintain the security of, and improve the games you use; to maintain our business operations; and to exercise, defend or establish our rights.
We use your data under several legal grounds, including:
- to perform our contract with you
- for our legitimate business interests
- to comply with our legal obligations
- your consent.
The use of data we collect and store is to provide you with the Services you request from us and to improve your in-game experience, but there are other uses as well. The uses for which we collect and store your data include:
- Improve and optimize our games and your experiences in our games
- Create your player accounts and allow you to play our games
- Identify and suggest connections with other players and personalize our Services to you
- Communicate with you, including in-game updates and notifications, new Services, and promotional offers that we think might be of interest to you
- Enable players to communicate with each other
- Provide support and respond to player requests
- Protect the safety
- Protect our rights and property in connection with our games
- Manage and deliver customized advertising
If you have questions or need further information about the legal bases on which we collect and use your personal information, please contact us at any time.
5. Data retention
We will keep your information for as long as necessary to provide you with the Services, maintain our legitimate business operations, and/or exercise, defend or establish our rights.
How long we retain your personal information depends on why we collected it and how we use it, but we will not retain your personal information for longer than is necessary for our business purposes or for legal requirements.
We will retain personal information about you and connected with your account and/or the Services you use from us for as long as you have an active account with us. We will take reasonable measures to delete this personal information if you delete your account. However, you acknowledge that we may retain some information after you have closed, or we have deleted, your account with us where necessary to enable us to meet our legal obligations or to exercise, defend, or establish our rights.
6. Security of your information
We work to protect your information but you as a player also have to take certain steps.
We implement reasonable and appropriate security measures to help protect the security of your data and to ensure that your data is treated securely and in accordance with applicable laws.
It is important that you protect and maintain your Gametamin PTE. LTD. account is security and that you immediately tell us of any unauthorized use of your account. If you access our Services through Facebook and your account is hacked or otherwise compromised, this may lead to someone accessing or deleting your game accounts without your permission. So, be careful to keep your Facebook account information, including your social network account password, secure as well.
7. Visiting our websites
When you visit our other websites, and other websites and forums operated by us (“Websites”), we collect information about you, such as details about how you use and interact with such Websites. We may use the information we collect about you for a number of purposes, including for operating and optimising the Websites, in connection with our advertising purposes, and for research or analysis.
Unless you opt out as explained below, we and our third party partners use information collected about you to send you marketing communications about other Gametamin PTE. LTD. games and related Services based on your interests. For example, we may send emails, serve ads within our Services or place ads on third party websites, apps and Internet-connected devices.
10. Ad identifiers, cookies and similar technologies
To provide our games, Websites and interest-based advertising, we use ad identifiers, cookies and similar technologies. This section describes our use of these technologies and how you can manage your preferences.
11. How to delete your account
You are entitled to obtain information from us on how we handle your personal data, to see copies of all personal data held by us and to request that your personal data is amended, corrected or deleted from our systems. You can also limit, restrict or object to the processing of your data.
Before trying to delete your game account please think very carefully about this decision. Because your account is essential as its stores all your game progress, including items and subscriptions you purchase. It also contains information about your ranking position etc. I other words by deleting your account you lose all your game-related data without the ability to have a refund of purchases or restoration.
Removing the profile on our game is irreversible, so it is important you consider these factors before making the decision to remove your data. If you still would like to go ahead and request us to delete all of your player information, we’ll need you to apply to our email firstname.lastname@example.org. When we receive your request, we’ll need you to provide more information to check your identity for the account ownership before we can complete it. We will inform you upon delete of your account.
12. Gametamin PTE. LTD. is Partner list
Gametamin PTE. LTD. is Partner List includes a list of trusted advertising network companies with which Gametamin PTE. LTD. works directly or indirectly, and which may receive your personal data and further process according to their own rules. We encourage you to review the privacy policies of our partners to ensure that you understand their treatment of personal data that they may process. Please note that Gametamin PTE. LTD. may not directly work or share personal data with all of the companies listed below. From time to time, we may add partners to this list when we make new agreements with partners who are committed to protecting your personal data.
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You must be over a certain age to play our games and use our Services, depending on where you live. For the full list of age restrictions by country, please see below. We do not knowingly collect or solicit personal information from or direct or target interest based advertising to anyone under the ages set out below, or knowingly allow such persons to use our Services. If you believe that we might have any information from or about a child under the age set out below, please Contact Us.
– Who we share your information with and the reasons for sharing it;
– Measures we take to keep your information secure;
– The legal bases under which we process your data;
– How long we retain your information and where we store it;
– When and why we share your information with third parties, including transfers outside of the European Economic Area (the “EEA”); and
15. Contact us
- Via email to Email Support: email@example.com or via message Facebook
- Via our address: 111 North Bridge Road, Peninsula Plaza, Singapore. Number: +65 96523927